FAQ

Billing and payments

How do I place an order on Shopup24 website

To learn how to place an order, view the step-by-step guide or video at https://www.shopup24.online/how-to-order.

Can I ship different items in my order to different shipping addresses

Currently we process one shipping address per order. If you would like to ship to different addresses, you may place separate orders and make payments for them separately.

How do I check my order status

If you are a registered user you can check your order status any time by going to Order History from My Account.  After logging onto your account, click the Order History tab to see order details.

Do I have to sign up for an Shopup24 account to buy something at shopup24.online

You do not have to create an account to place an order. You have the option to proceed as a guest shopper. However, you may be missing out on several benefits available to registered users – such as checking order status, order history.

When will my credit card be charged

Your card will be charged after it has been approved through our secured payment gateway.

Can I use Shopup24 gift voucher as a mode of payment

Yes, you can use Shopup24 gift voucher purchased online or in store as a mode of payment.

Can I change my billing address

Yes, please note that this service is only available for our registered users.